Critical Analysis of The Impact of
Knowledge Management Tools in The
Decision-Making Process of
Multidisciplinary Healthcare Teams

ABSTRACT

Healthcare is a knowledge-driven industry, hence knowledge management (KM) and methods to manage knowledge are becoming more popular. Furthermore, KM in healthcare is crucial to EBMP (Evidence Based Medical Practice), which is the process of making clinical decisions based on research, clinical judgment, and patient preferences and values. The aim of the following study was to evaluate the role of knowledge management tools in supporting the multidisciplinary teams involved in the clinical decision-making process for patient care and to evaluate the influence of KM tool in the team climate. Furthermore, it was an object of the study to examine the barriers of implementing KM tools in healthcare and to analyze the disadvantages of knowledge management tool. To meet the aims and objectives, this research was based on the mixed method analysis which comprised of the interviews from the healthcare workers and the critical review of the 12 previous studies. The study concluded that despite of the various advantages of knowledge management tools on healthcare including the improvement in clinical practice and outcomes, increased patient’s satisfaction, and raised standards of the practice, there are multiple barriers which negatively affects the application of knowledge management tools in healthcare.