Challenges in Transaction Screening for Online Money Transfers and its Effects on the Customer Experiences in the UAE

ABSTRACT

The banks are financial institutions that are always at high financial risks such as money laundering, terrorist
financing, identity theft, cybercrimes, smuggling, illegal financing of weapons and drugs, corruption,
bribery, and other financial crimes. To combat these financial crimes, the banks implement Anti-Money
Laundering to combat financial crimes like money laundering and Counter Terrorist Funding procedures to
combat terrorist financing. In addition, the banks also implement compliance and diligence procedures such
as Know Your Customer and Customer Due Diligence which helps the banks to identify the actual details of
their customers to ensure privacy, financial stability, integrity, and transparency of the banks. The banks
implement Anti-Money Laundering/Counter-Terrorist Funding/Know Your Customer/Customer Due
Diligence procedures and for that they screen transactions of the customers. However, the banks sometimes
generate false positives and automated results that can negatively impact the customer satisfaction and
service. These screenings can disrupt the trust between the stakeholders of the banks and customers and
further impact the banks brand image and competitive advantage. Hence, the primary aim of the current
research is to analyse the challenges in transaction screening for online money transfers and its effect on the
customer experience in the UAE. In regard to this, the research aimed to achieve research objectives such as
identifying the challenges in transaction screening for online money transfers, analysing the current risk management practices, quantifying the customer experience that is affected by the challenges in transaction
screening, and recommend approaches that can be implemented in the UAE bank for efficient transaction
screening. To meet the objectives, the researcher conducted quantitative research in which a survey was
distributed to collect data. After the data collection from 50 respondents, descriptive analysis was conducted
along with certain tests such as descriptive analysis and correlation analysis in SPSS software. All the
research objectives were met during the research. However, the research would have been stronger if the
sample size would have been larger and if it would have been conducted on a large scale to increase the
generalizability of the research.

Keywords— Transaction Screening, online money transfers, customer experience, banking, money
laundering and customer satisfaction.

The impact of Organizational Health and Safety Guidelines on Workers Performance. A Case Study of Dow Chemical Company, Dubai UAE

ABSTRACT

This research determined the impact of safety culture on individual workers performance, as an alternative to improving organizational performance and staying afloat, the ever-changing market. The study established if any relationship exists between organizational health and safety and workers’ performance and how this could have been a result of gap in health safety guidelines and relating it with workers performance. Deducing the real impact of organizational health and safety guidelines on workers performance, was then sought through identifying employee training skill gap in the Human Resource Department (HRD), and management’s commitment to workers’ safety in winning hearts. If this would in turn increases their performance, because good safety performance would reduce accident rate and (uninsured) costs.

Keywords— Organizational health and safety, workers’ performance

4th Industrial Revolution: Challenges and Opportunities

ABSTRACT

The world is moving towards a new development era where digital, biological, and physical technologies are driving the Fourth Industrial Revolution and they have achieved an extraordinary development in their respective fields. This paper thus aimed to discuss the 4th industrial revolution, the technological drivers of this revolution, the challenges, and opportunities they bring along and how the organizations around the world are responding to them in terms of technology, firm innovation and creativity. The study applied an ethnographic approach and collected data through contextual interviews. The researchers conducted semi-structured interviews with three participants of Middle East Propulsion Company, Riyadh, Saudi Arabia. The collected data was categorized under four themes and later analysed using NVivo. The study findings revealed that there is awareness on the Fourth Industrial Revolution but not to an extent to fully make use of the endless opportunities that it brings along. Apart from opportunities the organizations must face the challenges and obstacles that come in during its implementation such as security and privacy, skilled workforce, and financial investments. The study concluded that the companies must come up with potential solutions to overcome the hurdles and barriers by devising strategies which are long and short-term both along with specific training programs aimed to acquire the required workforce needed in the implementation of Industry 4.0.

Keywords Industry 4.0, cybersecurity, privacy, technological drivers, challenges, and opportunities

Job Satisfaction and its Effect on Employee’s Performance:
The Case of MarTrust Corporation Ltd.

ABSTRACT

Job satisfaction and employee performance have become one of the major areas of concern for organizations – challenging it will help maintain or even enhance financially healthy positions. MarTrust Corporation Ltd is an organization that has been servicing the maritime industry and has been constantly growing since its inception in 2016. The research relied on available literature and primary data collected by a survey to perform an analysis. The study aims at identifying and addressing the problematic aspects of job satisfaction that impact employee motivation and performance. Motivation was found to be depended on two variables (dimensions) that define job satisfaction – nature of work, and opportunities for development. The effect of remuneration was also noted to be of significant. The final chapter concluded the dissertation where implications and recommendations were made to the incumbent organization to retain its best talent and maintain financial health in the long run.

Keywords— Job Satisfaction, Employee Performance

The Impact of Pandemic Protocol on Work Performance of Emergency Medical Technicians: The case of National Ambulance, Fujairah, UAE

ABSTRACT

The pandemic protocols implemented in medical institutions made varied changes in healthcare services experienced by emergency medical technicians, particularly in National Ambulance, Fujairah, UAE, in aiding patients who need medical assistance. This comprises emergency response protocols, patient care protocols, and employee shifting, and workplace interaction. The survey was analyzed quantitatively, while the interview required qualitative analysis. The level of work performance of the EMTs before the pandemic (x=4.19) is slightly higher than their performance during the pandemic (x=4.09); there is a significant difference between the work performance of the participants before and during the pandemic (p-value=0.005). The participants’ changes observed relative to health protocols during a pandemic do not show a significant difference when grouped demographic profiles.

Keywords— Pandemic Protocol, Emergency Medical Technicians

A Systematic Exploration of the Relationship between Cryptocurrency and Cybercrime – An Assessment of the Implications and Issues of Anonymity

ABSTRACT

Cryptocurrencies establish a lot of chances for offenses like money laundering. Cryptocurrencies are not under the control of any government institution. They permit users to anonymously exchange commodities, and they effortlessly transverse frontiers through the Internet. Each of these attributes makes it hard for individual countries to manage cryptocurrencies in seclusion. This research investigates how cryptocurrencies have become a tool and a target for cybercrime. The paper will explores that a relationship exists between cybercrime and cryptocurrencies. Today, cybercrime poses a substantial threat to the global community. It may exploit the CI (Critical Infrastructures) structures that are largely interlinked. Despite the increased interconnectivity enabling easier and more effective communication, it has created vulnerabilities that were not in existence a decade ago. However, not having a standardized definition has made it increasingly complex to establish a policy that will permit more effective interagency cooperation and robust regulations concerning cybercrime. Cybercrime thrives on internet’s anonymity with the utilization of certain browsers, for instance, the Onion Router, to gain access to data that cannot be searched within the daily search engines. The proliferation of cybercrime is based on the heightened utilization of peer-to-peer decentralized cryptocurrency. The study utilizes both secondary and primary data gathered to demonstrate whether a relationship exists between cryptocurrency and cybercrime based on the aspect of anonymity that characterizes cryptocurrency. This systematic study aims to determine whether the aspect of anonymity in cryptocurrencies encourages people online to use it as a tool or target for cybercrime. The sample for the study will be broad to allow for a wide scope of information. The participants will encompass participants from companies that have been victims of cybercrime due to cryptocurrencies (10). 60 – 80 participants that are specialized experts in the internet and technology field, and criminologists that have to solve some of these reported crimes. Cyber criminals behind bars, preferably 20 to 30 respondents. Lastly, the researcher recruited 300 students from the university without a specification on discipline to participate in the survey. Participation in the study will be completely voluntary. The researcher anticipates a 85% response rate to meet the required sample size for the study to draw significant conclusions on the issue. However, a pilot study was deemed necessary before the main study to pre-test the research tools questionnaire and sub structured interview guide. The pilot study encompassed a sample of 20 respondents who will also take part in the main study. Ethical considerations will be observed in the study to increase the validity and reliability of the survey.
Keywords— Cryptocurrency, cybercrime, anonymity, technology

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Emotional Intelligence in the Oil and Gas Industry

ABSTRACT

Emotional intelligence (EI) refers to a collection of skills that deal with emotions and emotional data. Organizational scholars have paid close attention to EI, and research has explained its meaning and illuminated its importance in organizations. The author defines EI and explain the abilities that make it up in this article. The researchers compared and contrasted two methods to calculating EI: performance-based and self-report. The validity generalization, situation-specific, and moderator models are used to organize the results of how EI is related to work requirements. The support for the latter two models implies that, in order to adequately understand how EI applies to requirements, the organizational background and employee dispositions should be considered. The author recognizes controversies in this field, explains how findings solve some of them, and suggest future research to address the others. Finally, the researcher offers some recommendations for future research on the role of EI in organizations.

Challenges Faced in Recruitment Within the Education sector of the UAE

ABSTRACT

The study explains the current requirements to become an educator in the UAE. The teachers in UAE are required to have a Bachelors in Education along with minimum experience in their respective field. Along with that their qualification degree must be attested by the Ministry of Foreign Affairs UAE, the country’s embassy in UAE, and international cooperation. Teachers are also required to provide criminal clearance from their home country. One of the key requirements introduced by the Ministry of Education is the Teachers Licensing System. All teachers in UAE are required to be registered under the TLS system. This study focuses on the challenges faced in the recruitment of the right educator within the Education Sector of the UAE. The challenges are divided into 5 areas/aspects. The first area is the challenges faced while recruiting in the Education sector in the area of planning and budgeting. The second area covered is challenges faced in terms of position description (required qualifications and skills). The third area focuses on challenges arising due to the outbreak of the COVID-19 pandemic. The fourth area covered challenges in hiring a fresh graduate in the education industry and the last area covered challenges arising due to cultural adjustments while recruiting in the education industry. The researcher used quantitative research for this study. The survey was sent to around 30 participants who are involved in recruitment within the education sector. The results were analyzed using an excel sheet. The researcher used a frequency table to analyze the degree to which a particular challenge is faced by the recruiters of the education industry. The significant findings made was that the hiring managers of today are facing key challenges concerning increased qualification requirements and lower budgets. One of the important challenges faced is to hire from abroad. The survey suggested that cultural adjustment is a big aspect of recruitment that often goes unnoticed.

Exploration of the Socioeconomic Challenges, Incremental Technological/Digital impact and Critical Incidents Influencing the Lottery Gambling and Gaming industry― An Empirical Perception of Casino Owners, Employees and Guests Betting Habit in Premier Lotto, Plc Nigeria

ABSTRACT

In the present exploratory mixed research study conducted in the locality of Surulere LGA, Lagos state metropolis, Nigeria, the socioeconomic challenges, critical incidents and technological factors influencing gambling participation and prevalence were studied. In the separate quantitative cross-sectional survey, 160 questionnaires were administered to respondents sampled randomly in a population composed of gambling participants and guests. 126 questionnaires were successfully filled and collected (response rate 78.75%). Descriptive statistics was used to characterize the data collected and socio-econometric analysis using a formulated predictive binary logistic model to assess the likelihood of gambling participation (a dichotomous outcome variable) using seven different socio-economic predictors (age, marital status, education level, and income level). The predictive analysis was statistically significant, X2(7) = 35.792, p˂0.05 and the model explained 36.8 percent (Nagelkerke R2) of the variance in gambling participation and correctly classified 84.9 percent of cases. Accounting for the good fit of this model, the Hosmer & Lemeshow test the null hypothesis and revealed that the model fits (X2(7) = 7.824, p>0.05) perfectly with the observed data group membership. Four variables (age, marital status, education level, income level, and distance to gambling outlet) contributed to the test significance. The predictive model revealed that males (Exp(B)=1.620) are likely to participate in gambling and gaming activities than their female counterpart; those that have low level of education (Exp(B)=8.344) are more likely to engage in gambling and gaming activities than those with advanced level of education. The model supported the fact that those earning and surviving on lower income (Exp(B)= 9.521) are more likely to gamble than those on higher paycheck as established in other studies. The socioeconomic impact assessment of gambling participation and prevalence in the study area revealed that of the 95 respondents who claimed to have been gambling in the past 12 months, 31% were at high risk of problem gambling as they scored above 7 gambling severity index (GSI) score, 57% were moderate risk (3-7 GSI score point) while 12% were at low risk of problem gambling as they scored below 3 points on GSI score card. Technology advancements and digital media were found to have improved customer’s gambling experience
Exploration of the Gambling Industry in Nigeria
in the country while the industry have benefitted from same in improving gambling business operations. Gambling business activities and the industry operations have contributed to socioeconomic development breathing new hope into people as well as assisting the government in reducing employment rate through creation of jobs.

Research Issues within Contemporary Management

Introduction

Management research is an indispensable part of the strategies applied to implement policies geared towards addressing pertinent issues in society which helps to solve business problems and add to management knowledge. Therefore, research mainly focuses on identifying gaps in a market and exploring possible solutions. As the philosophy and marketing techniques and methods in other fields cannot find applicability in the healthcare services, healthcare needs their own approach and implement certain features that are not found in other industries. The current report was aimed at applying management research principles to address post pandemic marketing challenges and strategies in healthcare industry in UAE. The report first conceptualized the management research process and how it could be applied to the current problem and suggested a responsive research process which may result in a potential solution for the problem. During this period, the researcher was looking to highlight the challenges, strategies and actions required to be implemented in the organization.